We here at Gifts-to-Russia.com understand that when you place an order, you expect your gifts to be delivered in a timely fashion. Our delivery policies, along with an explanation of how we process your orders, are all listed below.
Delivery Area and Shipping Costs
We deliver to all major cities of the former Soviet Union. We also deliver to most smaller cities of the Former Soviet Union: if you do not see the city you are looking for in order form please select OTHER CITY.
Delivery in all serviced location is free of charge. No extra charges are added - you only pay the gift/bouquet price, as shown on the product page.
Delivery in many remote cities is $25 USD yet may very depending on a specific location.
Delivery Status Notification
It is easy to inquire as to the status of any existing order by contacting Gifts-to-Russia.com. Please have your order number on hand for quick service. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.
Please allow us a minimum of 1 business day to process your order for gift delivery in Russia and CIS.
In Moscow, St. Petersburg, Kiev and Minsk however, we do offer same-day delivery. This special service is available Monday through Saturday on orders received before 8:00 am Moscow Time (EST +8), excluding holidays and peak floral delivery periods. Orders received after 12:00 noon in the time zone of the recipient may be delivered the next delivery day.
We cannot guarantee deliveries on Sundays or on legal holidays, so please make sure that your order information is accurate and complete in order to avoid any delays in delivery.
Incorrect Recipient Information
If delivery could not be done because of an incorrectly specified recipient’s address (and correct phone number of a recipient was not provided), Gifts-to-Russia.com will not be responsible for delivery delays or failure, therefore no refund will be allowed.
Most of our orders are handled by a 3rd party shipper such as DHL, FedEx, UPS or others, so whenever the address is incorrect: updates in their systems & rerouting may potentially delay delivery by 1-3 business days OR lead to a complete delivery failure (when the product shelf life no longer allows for delivery delay). We therefore highly recommend you to double check the address & specify a working recipient's phone number to ensure timely delivery.
If recipient is moved away or is unable to receive the gift at the location within 2 business days after attempted delivery: the shipment will be returned or destroyed, so no refund will be possible.
If the recipient's delivery information is incorrect and no alternative information is provided on a timely basis, the order will be canceled as undeliverable. The amount of refund will be determined on a per-case basis.
Gift Delivery Times
Our deliveries are typically made throughout the day, into the evening hours. We can deliver as early as 9:00 am or as late as 11:00 pm. However, we are currently unable to guarantee gift delivery requests for a specific time or for a certain time period. We can certainly take requests for a morning or an evening delivery, but at this time we can't guarantee a delivery time. Stick with us! We'll keep you posted!
Here's how we schedule deliveries: we will call your intended recipient first in order to arrange a delivery time. If the recipient is not at home at the time of delivery, we will either:
If your intended recipient is going to be at work on the day of your scheduled delivery, may we suggest sending the arrangement to the workplace? Just a word of advice: an incomplete or incorrect address or phone number may delay delivery.
Holiday Delivery Information
Due to our increased volume of floral and gift orders being delivered during peak holiday periods, most gift delivery agents require flexible delivery dates during these times. For this reason we cannot offer same-day or next-day delivery during the following major floral holiday periods: Valentine's Day, Christmas, Orthodox Christmas, Women's Day (March 8th), New Year's Eve, or Easter.
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