country linkRussia
globus ico
Please note that we are a US-based company and we openly condemn the Russian military action in Ukraine. Several of our team members are based in both Ukraine and Russia and we are doing everything in our power to support them in these times of crisis. Our company joined humanitarian efforts in Ukraine and donated a percentage of our sales to the cause by helping people in Ukraine directly with financial assistance for food, water, and medical supplies via our local food suppliers and couriers.
Learn more about our efforts in Ukraine.

Our service in Russia is fully operational, and we are able to accept US-issued and all International Credit/Debit cards as well as PayPal and other payment methods.

Satisfaction Guarantee


100% Satisfaction Guarantee ... or Your Money Back

 

When you buy any item from Gifts-to-Russia.com, you can feel confident because your purchase is backed by our 30-Day Money Back Guarantee. If you are not completely satisfied, please contact our customer service department immediately and we will make every attempt to correct the problem.

 

While Gift & Flower delivery companies can make mistakes, we will be be always there to correct the problem and ensure your complete satisfaction. This is one big reason why many customers choose to use our exceptional service.

 

Try our service today and you will love the way we take care of your order !

 

Submitting Quality Complaint

 

All items are inspected by our Quality Control Team prior to shipping from our warehouses; however, flowers and gift baskets may occasionally arrive at their destination damaged or fail to arrive due to circumstances outside of our control. Reports regarding gifts that are delivered damaged or have defective contents have to be submitted to Customer Service within 7 days of delivery. A picture of the delivered goods, clearly showing the damage, must be included as it will help to determine further rectification steps. Please make sure to use no filters when you send us pictures of the delivered items.

 

Quality complaints on flowers, cakes, fruits and other perishable items are accepted only within 48 hrs after the delivery has taken place. A picture of the delivered goods, clearly showing the damage, must be included, as it will help to determine further rectification steps.

 

Please note our Quality Department may need to contact the recipient in order to obtain information about the gift delivered or the circumstances of the delivery as it will help us to make a decision on further steps of complaint resolution.

 

Investigation may take up to 1-2 business days, however, during the major holidays such as Christmas, New Year, Chinese New Year, St Valentine’s Day, Women's day, it may take longer due to business closures (up to 5-7 days).

 

While Gift & Flower delivery companies can make mistakes, we will be be always there to correct the problem and ensure your complete satisfaction. This is one big reason why many customers choose to use our exceptional service.

 

Try our service today and you will love the way we take care of your order!

 

country linkRussia
globus ico