"
I am very happy and so is my friend Luda! I have been using other
service but they have a very limited selection and very high prices!
Keep up the great job!!
"
September 1, 2009 - Michael M.
(Romantic Gift Set to Sevastopol, Ukraine from Colorado Springs CO, USA)
"
Thank you for service that has gone above and beyond all expectations.
You've all spent so much time and given so much effort to this order.
I'm grateful for all your efforts, and I'm extremely happy with the
successful result.
But even more than the result, I am also extremely happy with the process.
One of the concerns that any customer has in doing business online,
and in doing business overseas in particular, is the fear that there
is no real way to follow up. In general, online customer service is
not always a skilled priority. Agents often do not respond in a timely
matter, if at all, and when they do respond, they are sometimes
powerless to get anything done. There is often no resolution to
problems and concerns, and there is no one to take responsibility.
Things fall apart.
At your company, solutions are the focal point, not problems. The
desire for success is backed up with first rate, skilled customer
service and follow through every step of the way, and it has been a
pleasure to do business with you.
Everyone at Gifts-to-Russia.com has been extremely diligent in every
detail and very generous with their time, from help with planning the
gift in the initial stages of the order, all the way through to
delivery. Of equal importance, the attention to detail and the
diligence continued after the delivery was made. Follow up was
excellent. Minor concerns were addressed and resolved at every
juncture; problems, if any, were solved quickly and intelligently, and
the focal point was always solution oriented, with an end point of
success.
These traits are not common in a business, any business, online or
otherwise. With that in mind, I want to thank you and your staff not
only for helping me to create a custom order, and not only for
delivering this order successfully, and not only for making someone
very, very happy with the gift that she received- which was the point
of course, and mission accomplished!
I also want to thank you for running a business intelligently, in a
well organized and thoughtful manner. You've created the
infrastructure necessary for success, which is actually somewhat rare
in this world; but even less common and of greater value is the
investment of human effort and human care that is necessary to make
that infrastructure count.
Thank you all for working so hard to make this transaction successful.
It was one order and only one order on a very busy calendar, I know;
but I was treated as if it was the only order on your calendar, and
that makes all the difference.
Thanks again, and best wishes.
Sincerely,
BV
"
August 12, 2009 - BV
(Spa Gift Certificate & Flowers to Samara, Russia from USA)
" Well done !
Nice quality of the picture and you guys did it fast and with professionalism.
Thanks a lot! "
June 16, 2009 - Arthur M.
(All Her Favorites Gift Basket to Togliatti, Russia from Porto Alegre, Brazil)
" Thank you very much indeed! I received two pictures of delivery today. I am very pleased with the sevice that your company renders. "
May 11, 2009 - Tanya S.
(Sophisticated Romance Gift Basket to Moscow Russia from Istanbul, Turkey)
" My name is Markos. I apparently made the right choice by using your service I have already placed a new order with your company. Please do not disappoint me as my Natasha is very precious to me! Best regards, Markos from the sunny isle of Crete, Greece "
February 24, 2009 - Markos L.
(Teddy Bear & Roses to Moscow Russia from Crete, Grece)
" Nice job - the recipient was very pleased and the item closely matched the pictures. I had short dealings with your customer service people and they were efficient and did a good job."
February 14, 2009 - David C.
(Roses, Chocolates and Champagne to St.Petrsburg, Russia from Palm Bay FL, USA)
" I was very satisfied with the chocolates, flower and card that was sent and will order again from you. The chocolates were nice large boxes, the flower was done VERY nicely, and the card my message was printed on was handmade. Your affiliate in Volgograd did a really good job and exceeded my expectations. Thank you. "
February 13, 2009 - Neil C.
(Chocolates and Rose to Volgograd, Russia from Myrtle Beach SC, USA)
"Thank you very much for your gift. I was very satisfied with the service you provided. "
November 12, 2008 - Marina M.
(Gentlemen's Gift Basket to Pyatigorsk, Russia from Mequon, WI USA)
" Natasha just texted me. Than you so much for delivering the fruit so
quickly...she was thrilled! I really appreciate your service. I will not hesitate to use you again. "
September 29, 2008 - Darrell B.
(Fruit Basket, Rose & Chocolates to Kurgan, Russia from Crystal City MO, USA)
" Thank you so much.
I got pictures, too.
I see the gift and reciepient.
What a great service you have.
I am very happy with your company, products and service.
All you customer service people are also very nice and helpful.
This was my first time order and I am so excited to see how it works.
I will order more.
Appreciated.
Mint from California "
April 17, 2008 - Mint M.
(White Wine Basket to Moscow, Russia from Mint CA, USA)
" Thanks and I will keep your service in mind for the future.
We have many relatives/friends in Central America, Mexico, and Argentina soooo I expect to be sending flowers,
baskets, etc...in the future. I am grateful for your working with me.
Take care,
Gina "
April 16, 2008 - Gina D.
(Gift Basket of Sweets to Verona, Italy from Gina TX, USA)
" Thanks for the info. I received notification from my
friend that the order was delivered. The service
even went the extra ile and delivered to her
work when her sister told them that she was
there rather than at the house.
Can't bet that kind of service. Thanks
a bunch. You can bet I'll use you again.
Erich "
July 24, 2007 - Erich S.
(Champagne and Flower Basket to Alma-aty, Kazakhstan from Arnold MD, USA)
" Здравствуйте, Огромное спасибо за доставку цветов в Санкт-Петербург. Букет понравился, просто супер! Буду пользоваться Вашими услугами. "
July 17, 2007 - Надежда (Nadejda)
(Flower basket to St.Petersburg, Russia from Moscow, Russia)
